Mobile lost connection with wifi when changing wifi
started a topic
7 months ago
765 / 5000
Hi I'm from the Netherlands, finding info here in Dutch is very difficult.Today I connected the great clock, installed the app.Everything worked fine.Until I decided to choose a different WiFi network, which seemed safer to me, then I lost contact with my mobile.I have followed the examples step by step on my mobile but I am not getting a new code.The old one when installing does not work.Yet again the old network does not work either.Restarting devices also does not work.I am thinking about a complete reset, but I cannot see the relevant image.I cannot find anywhere in the app where I can adjust the second selected WiFi network again.Such a shame, I love the clock!See so many possibilities.Thanks in advance for your answers!
Thanks from Carola
6 months ago
Sorry for the delay in response.
We are glad to know that you like our product. We'd like to help you with the issue.
In order we had a better understanding of the issue could you please share any video demonstrating your device configuration on firstname.lastname@example.org?