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Why do LaMetric have the worst customer support ever?

I've had a ticket open for 1+ month. Still no communication to what is going to happen. No updates and very few responses. Why can't they provide replacements or even appear to actually help the customer? Ridiculous.


Best Answer

Hi guys,


We are really sorry about your experience with the product and our customer support team. 

We value any critical comments or suggestions as this is the best way to improve.


Issues are currently under investigation, we put maximum efforts to find the root causes but unfortunately it may take some time. 

We'll email you directly shortly.


I totally agree with you on that, there service is absolute rubbish; I'm still awaiting response to some of my requests that have been loged sereval months ago

 

Answer

Hi guys,


We are really sorry about your experience with the product and our customer support team. 

We value any critical comments or suggestions as this is the best way to improve.


Issues are currently under investigation, we put maximum efforts to find the root causes but unfortunately it may take some time. 

We'll email you directly shortly.

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