I received my LaMetric Time yesterday and couldn't connect to its direct WiFi (LM0920). It tries and always ends up saying that the connection failed.
Tried with several devices and all failed. Updated it with latest firmware through USB, rebooted it, still doesn't work.
Thanks for your help.
PS: tried sending a support ticket but for some reason it didn't work!
We received your support ticket.
Thank you for the provided information, the concerned team is working on the issue.
Please send us your device logs via the support ticket (use the Support button in your LaMetric app). This would be very helpful.
Please try to grab logs from the device via USB. Follow these steps:
Here is instruction how to mount device as mass storage: http://lametric.com/user_guide.pdf (Section 5.7, page 40, steps 1-4).
here you go!
Thank you. We'll get back to you soon.
For info, I had to return my device...
Usually issues may be related to the network settings.
Please make sure your network is supported.
For further assistance please contact firstname.lastname@example.org
Please drop an email with detailed information on email@example.com. It would be helpful to get any screenshots/photos/video demonstrating the issue.
Thanks in advance.