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Your smartphone has disconnected from Lametric Time on Iphone

Hello, i recieved my Lametric Time yesterday and i tried to connect it to my iphone 12. During the connection, I always have the same error which tells me that "Your smartphone has disconnected form Lametric Time". I also tried on Iphone X but nothing works. However, on a samsung S8, the configuration works and the Lametric is 100% operational. Do you know why it does not work on my iphone ?

Thanks for your answer 

5 people have this problem
28 CommentsSorted by Popular

Hi!


Many thanks for your patience.

There was an issue with the connection to the device and recently we have released the new firmware update (v.2.2.1) with bug fixes.
Please follow the next steps and update your firmware:

1) Turn your device off.
2) Connect device to PC using USB cable. 
3) Start device in Recovery mode (press and hold Volume Up button and short press the On/Off button at the same time). 
4) Mount mass storage (navigate in Recovery mode to ‘MOUNT’ using Left or Right navigation buttons and confirm with Action button).
 image
5) PC should detect new mass storage device and LaMetric will be temporarily locked.  
image 

6) Drop the latest software file from firmware.lametric.com to the root folder of the disk drive that appeared on your PC.
7) Safely disconnect LaMetric from PC and reboot it (navigate to ‘REBOOT’ using Left or Right buttons and confirm with Action button).

 image
8) The software will be installed automatically. The device will reboot few times.

After that try to configure your LaMetric Time. Here are links if you are on Android or iOS.

If you have any questions, please drop an email on [email protected].

Thanks.


Same thing. Dead device with no wifi, version 2.7.0 downloaded from the store today and it's 2 months old. 

An absolutely unacceptable out of the box experience. 


Still didn’t work, not to sure what else to do.

I'm having the same issues with my iPhone 11 Pro. Just times out on the wifi connection. I've tried for countless hours now.

Did you try the tips in the video ? Visibly, it has solved my problem, i could set up the appliance...



The only way I could get mine to work was to set it up on an android phone. Then once it was set up I could log in on my iPhone

https://www.youtube.com/watch?v=8Wy9vW_zpXI 


Is the issue will be corrected in the app's next version ?

Hello,


Same issue on iPhone ios 14.4 or 13.3.1

The lametric time is connecting to the wifi network (respond to the ping) for a few moment and reeting himself.


Can you help us ?


Regards,


Daniel



Yes, my gateway (from my Internet Provider) couldn't handle the number of devices on the wifi network. I had 2 phones, 3 computers, smart bulbs x 6, game console, printer, tv, etc. I put the router in bridge mode and bought a wifi 6 capable router. EVERYTHING RUNS SMOOTH now. 

did you figure this out.  it doesn't work on my iPhone either 

Hi!


Could you please share more details on [email protected]? Any photos and video demonstrating your configuration process will be helpful.


Thanks.

Yes, the Local Network option is enabled and the configuration is not working

Hi!


Thanks for reaching out to us.

Could you please check if you have enabled Local Network option in your iPhone settings: Settings > LaMetric Time > Local Network?

Then please try to configure your LaMetric Time device again.
If the issue persists please share any video demonstrating your configuration process to [email protected].

Thanks in advance.
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