Start a new topic

Your smartphone has disconnected from Lametric Time on Iphone

Hello, i recieved my Lametric Time yesterday and i tried to connect it to my iphone 12. During the connection, I always have the same error which tells me that "Your smartphone has disconnected form Lametric Time". I also tried on Iphone X but nothing works. However, on a samsung S8, the configuration works and the Lametric is 100% operational. Do you know why it does not work on my iphone ?

Thanks for your answer 


1 person has this problem

Hi!


Thanks for reaching out to us.

Could you please check if you have enabled Local Network option in your iPhone settings: Settings > LaMetric Time > Local Network?

Then please try to configure your LaMetric Time device again.
If the issue persists please share any video demonstrating your configuration process to support@lametric.com.

Thanks in advance.

Yes, the Local Network option is enabled and the configuration is not working

Hi!


Could you please share more details on support@lametric.com? Any photos and video demonstrating your configuration process will be helpful.


Thanks.

I too have been trying on three separate apple products (iphone X, iphone 8, ipad air 2) and none of them would stay connected during the configuration stage. Wish there was a way to just configure this thing with a PC.

Login or Signup to post a comment