Thanks for reaching out to us.
In order we had a better understanding of the issue, could you please share with us your log files?
Please grab logs just after the issue has occured.
Follow the next steps to do it:
- if you're on Android, please open "Manage Device" screen and tap menu icon, tap Support, select LaMetric you have a problem with and send an email with device information.
- if you're on iOS, tap on "Account" tab at the bottom of "Manage Device", tap on "Support", tap on the name of your LaMetric Time device and send us an email with logs attached.
Please drop an email to firstname.lastname@example.org